Customer Care

Taking a MOMENT. To Make a Difference.

Our Customer Care team is made up of helpful, dedicated professionals and industry veterans with 20+ years of experience in customer service.

We are problem-finders and problem-solvers. We are on-your-siders and make-it-righters.

Each of our customer support representatives is personally invested in their assigned accounts, and the relationships we build with people as we work to understand their specific needs are what matter most at FSI.

Once we know our clients, we anticipate issues before they arise in order to keep the flow of orders moving smoothly.

While you focus on your core business, count on us to handle your fulfillment process—from the moment an order is placed to the moment that order is delivered—on-time, on-budget and on-point.

Should problems pop up, we are here to help. We treat the cause, not the symptom. And we will stop at nothing, including late nights and last-minute saves, to earn your accolades and thank-you notes.

Helping is at the heart of what we do. Your personal customer care rep is standing by ready to tackle any fulfillment challenge.